Privacy policy

General Conditions

1. The data controller, in compliance with the GDPR (General Data Protection Regulation), is TOTAL BALANCE AVEIRO, a company with Tax Identification Number (NIF) 303597763, based in Aveiro (hereinafter referred to as the "Controller").

2. The Controller's contact details are:

   • Email: totalbalanceaveiro@gmail.com
   • Phone: +351 933834042 (national mobile network call).

3. Personal data refers to any information related to an identified or identifiable natural person.

Origin of Personal Data
The Controller processes personal data obtained with the customer's consent and collected as part of the service purchase contract and execution of the electronic order made through the Total Balance Aveiro online store.

Only identification and contact details of the customer necessary to fulfil the purchase contract are processed.

Personal data is processed for delivery purposes, accounting, and communication between the parties involved in the contract for the legally required period. Personal data will not be disclosed or transferred to other countries.

Purpose of Data Processing
The Controller processes the customer's personal data for the following purposes:

1. Registration on the Total Balance Aveiro website in compliance with the GDPR;
2. Execution of electronic orders placed by the customer (name, address, email, phone);
3. Compliance with laws and regulations arising from the contractual relationship between the customer and the Controller;
4. Fulfilment of the purchase contract based on the necessary personal data.

Data Retention Period

1. Personal data is stored for the period necessary to comply with laws and regulations arising from the contractual relationship and for three (3) years after its conclusion.
2. All personal data will be deleted after the storage period ends.

Recipients and Data Controllers
Third parties processing customer personal data are subcontracted by the Controller. These subcontractors' services are essential for successfully fulfilling the contract, including the purchase and processing of electronic orders between the Controller and the customer.

The Controller's subcontractors are:

• Webnode AG (e-commerce system);
• Google Analytics (website analysis).

Consumer Rights
In compliance with the regulation, the customer has the right to:

1. Access personal data;
2. Rectify personal data;
3. Delete personal data;
4. Object to the processing of personal data;
5. Port personal data;
6. Withdraw consent for the processing of personal data by written request or email to: totalbalanceaveiro@gmail.com;
7. File a complaint with the supervisory authority in case of an alleged regulation breach.

Personal Data Security

1. The Controller takes all necessary technical and organisational precautions to protect personal data.
2. The Controller has implemented technical measures to secure data storage spaces, particularly by protecting computer access with a password, using antivirus software, and performing regular computer maintenance.

Final Provisions

1. By placing an electronic order on the website www.totalbalanceaveiro.pt, the customer confirms they have been informed about all conditions for personal data protection and accepts them to the extent possible.
2. The customer accepts these conditions by checking the relevant box in the order form.
3. The Controller may update these conditions at any time. An updated version will be published on the website.

These rules came into effect on 01/09/2023.